Return & Refund Policy
At Sehat Black Wheat, we are committed to delivering high-quality and fresh products. Due to the nature of food items, we follow a strict return and refund policy to ensure safety and hygiene.
Returns
- Food products such as Atta, Daliya, Bread, and Cookies are non-returnable once delivered.
- Returns are only accepted if:
- The product is damaged, defective, or expired at the time of delivery.
- You received the wrong item.
Proof Requirement
To request a return or refund, customers must provide:
- Clear photos or videos of the product
- Images of packaging and invoice
These must be shared within 24 hours of delivery.
Refunds
- Once your request is approved, refunds will be processed within 5–7 business days.
- Refund will be credited to:
- Original payment method, or
- Bank account (in case of Cash on Delivery)
Replacement
In case of damaged or wrong products, we may offer a replacement instead of a refund (based on availability).
Non-Eligible Cases
Refunds/returns will not be accepted if:
- Product has been opened, used, or consumed
- Request is made after 24 hours of delivery
- Damage is caused due to improper storage by the customer
Order Cancellation
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not possible
Contact Us
For any issues, please contact us:
- Email: Sehat.black.wheat@gamil.com
- Phone: +91 6267672294